We offer exchange or refund for regular priced items in perfect resale condition that are unworn and unwashed, within 10 days of receipt.
Sale items are FINAL SALE.
In order to qualify for an exchange or refund, Freshly Hatched/Warped Heart must be contacted by email for an authorization number, within 10 days of receiving your purchase. This authorization number must be included with the items being returned or the shipment will be refused by Freshly Hatched/Warped Heart.
The customer is responsible for the shipping costs of their exchange. Please ensure you have kept the original tags attached, have the original receipt and the returning item is free from wear, stains, odor or any condition that would otherwise prevent it from being sold as new.
Once we receive the item back we will issue a refund or ship out the item to be exchanged. You will receive a confirmation email when your exchange has been processed.
Freshly Hatched/Warped Heart reserves the right to deny exchanges that do not comply with the above stated conditions.